Generally, administrative access applications cover requests for documents that were either sent from BSA directly to the applicant or received directly from the applicant.   There is no application fee for AA requests.

The release of any documents requested under the administrative access scheme will be at BSA’s discretion. You can access your information by submitting a signed written request to BSA. You MUST include certified identification to obtain this information. Please note that there is no legislated timeframe for Administrative access application.

There are provisions for accessing non-personal information. Examples of these include certifier lists and insurance searches. Please note that there may be a charge applicable for some documents.

We strongly recommend that you consider whether the information you are seeking is available under the administrative access scheme before lodging an RTI application. If unsure, email or contact the Manager, RTI on the details provided at the end of this page.


2. Requests under the Information Privacy Act 2009 (IP Act)
Individuals are able to access their personal information under the Information Privacy Act 2009 (IP Act). Generally this is information about an individual (not company) that is contained in a document held by an agency. 

What is personal information?
Personal information is defined under the IP Act as information or an opinion, including information or an opinion forming part of a database, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

There is no application fee or processing charges for access or amendment applications under the IP Act. However access charges are 20 cents per A4 black and white page for photocopies. If documents are requested on disc or via email, there are no access charges. Please note that there may be other circumstances as provided for under the Regulation where access charges apply e.g. transcription, relocation of documents etc.

To lodge your application, complete and submit a Right to Information and Information Privacy Access Application form. You MUST include certified identification to obtain this information. 

It is a requirements under the IP Act that applications are processed within 25 business days from the date a compliant application is received. However, if consultation with a relevant third party is required, a further 10 business days is added. Additional processing time may also be negotiated in certain circumstances including where large and complex applications are involved.

Who is a relevant third party?
Where documents requested by an applicant contain information about people or bodies other than the applicant, those people or bodies are referred to as third parties. The requirement to consult only arises where the release of a document could reasonably be expected to be of concern to the third party.

After the assessment of your application, we will send you a written decision notice detailing the outcome of your request.

If you are unhappy with the decision relating to your IP application and wish to have a review conducted, please complete one of the internal review request forms on the links below and forward to:

Right to Information Manager
Queensland Building Services Authority
GPO Box 5099
Brisbane Qld 4001

Information Privacy Internal Review (IP)

If we (BSA or BCIPA) already hold your personal information, you may wish to submit a request to amend this personal information by using the Personal Information Amendment Form.


3. Requests under the Right to Information Act 2009 (RTI Act)

If you have been unable to obtain access to information requested through the publications scheme, disclosure log, AA and IP or through your normal contact with BSA, you may wish to make a Right to Information and Information Privacy Access Application form. 

You may also request for information under the RTI Act. The types of information available in an RTI application is usually information that does not relate to you or is information belonging to someone else. This type of application is generally considered a third party application and must be lodged with the $39 application fee. In addition to the $39.00 application fee, there may also be processing charges of $6.00 for every 15 minutes that BSA spends processing the application. BSA will not charge processing time for any documents that contain the applicant’s personal information.

There are also access charges of 20 cents per photocopy of a A4 black and white page. However, if documents are requested on disc or via email there are no access charges.  Please note that there may be other circumstances as provided for under the Regulation where access charges apply e.g. transcription, relocation of documents etc.

Can fees and charges be waived?
The application fee for RTI applications cannot be waived. If the applicant has a valid healthcare card or concession card, a written application can be made to have the processing and/or access
charges waived.

If you are a director of a company requesting information, you MUST provide a copy of your identification.

It is a requirements under the RTI Act that applications are processed within 25 business days from the date a compliant application is received. However, if consultation with a relevant third party is required, a further 10 business days is added. Additional processing time may also be negotiated in certain circumstances including where large and complex applications are involved.

Who is a relevant third party?
Where documents requested by an applicant contain information about people or bodies other than the applicant, those people or bodies are referred to as third parties. The requirement to consult only arises where the release of a document could reasonably be expected to be of concern to the third party.

After the assessment of your application, we will send you a written decision notice detailing the outcome of your request.

If you are unhappy with the decision relating to your RTI application and wish to have a review conducted, please complete one of the internal review request forms on the links below and forward to:

Right to Information Manager
Queensland Building Services Authority
GPO Box 5099
Brisbane Qld 4001

Right to Information Internal Review (RTI)

RTI requests are coordinated centrally from Brisbane by the The Manager, Right to Information and Information Privacy. Should you require any further information, please contact: