Feedback and Complaints

. Comments

The Right to Information website, publication scheme and disclosure log will be regularly updated. Your feedback and comments are important to ensure that these resources meet your needs. We encourage you to contact us or email us at rti@bsa.qld.gov.au

. Complaints

We are committed to effectively handling complaints in a timely and efficient manner. If you have a complaint about our service or actions of our RTI staff you should contact:

Executive Manager Compliance, Recovery and Legal Services
Queensland Building Services Authority
GPO Box 5099
Brisbane Qld 4001

Privacy Complaints
If you believe that BSA has not dealt with your personal information in accordance with the Information Privacy Act 2009, you may lodge a complaint to us using the form below. Please refer to the complaint guidelines for the privacy complaints process.

Privacy Complaint Guidelines
Privacy Complaint Form

We recommend that you contact the RTI department before lodging a request for review or complaint. Please contact us on 07 3225 2910.