Privacy
Our commitment to privacy
We are committed to protecting your privacy and collect, store, use, and disclose personal information responsibly and transparently when we deliver government services and conduct government business.
We understand that visitors and users of our website are concerned about their privacy and the confidentiality and security of information that is provided to us.
The Queensland Building Services Authority manages personal information in accordance with the Information Privacy Principles described in the Information Privacy Act 2009.
Information collected on this website
When you visit this website, our web measurement tool and Internet Service Providers record anonymous information for statistical purposes only, including:
- the type of browser, computer platform and screen resolution you are using
- your traffic patterns through our site such as:
- the date and time of your visit to the site
- the pages you accessed and documents downloaded
- the previous page you visited prior to accessing our site
- the Internet address of the server accessing our site
Our web measurement software uses cookies when collecting this information.
No attempt is or will be made to identify you or to use or disclose your personal information except where required under a law, for example, a law enforcement agency may exercise a warrant to inspect our service providers' logs.
Links to third party sites
This website contains links to third party sites, both government and non-government. The Queensland Building Services Authority is not responsible for the privacy or security practices or content of such websites.
How we handle email and feedback information
This is a Queensland Government website. Email correspondence sent to this site will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant regulations.
Your name and address details will not be added to a mailing list and we will not disclose these details to third parties without your consent unless required by law. Web site support staff may monitor email messages for system troubleshooting and maintenance purposes.
Access to your personal information
Individuals have the right to access the personal information that the department holds about them.
For enquiries regarding access to Queensland Building Services Authority records, please contact the Authority's Right to Information business area on phone (07) 3225 2910. Email enquiries may be sent to rti@bsa.qld.gov.au
You may also request to change the personal information about you. We will take reasonable steps to correct any information that is inaccurate, incomplete, out-of-date or misleading. Amendments are made by adding a notation to the document.
We may refuse your request to access or amend your personal information but you will be provided with a reason for our decision and in the case of an amendment, we will place a note with your personal information indicating that you have disputed its accuracy.
Contacting us
If you have any queries about our privacy and security practices, please contact the Manager, Right to Information and Information Privacy, via email rti@bsa.qld.gov.au, phone on (07) 3225 2910 or write to:
The Manager
Right to Information and Information Privacy
Queensland Building Services Authority
GPO Box 5099
BRISBANE QLD 4001
