It is important that all aspects of the building work are discussed and documented in order to avoid disputes once the work commences.
What causes disputes?
Disputes occur for many reasons:
Inaccurate or incomplete documentation
Poor communication
Unsatisfactory work
Delays
Lack of knowledge of building practices
How can problems be avoided?
You should ensure that you understand the sequence and key aspects of the building process (It is recommended that you attend one of BSA's monthly Consumer Seminars).
Make sure that the builder, trade contractor or building designer has a current licence for the work to be done (ask to see their card, write down the name and number on the card, and phone BSA on 1300 272 272 or visit the Online Licence Search to confirm that the contractor is currently and appropriately licensed for the job).
Ask for references from past clients of the builder, trade contractor or building designer.
Ensure that the contract clearly specifies the extent and timing of work to be done, total price and payment details.
Make sure that your rights and responsibilities are detailed in the contract and understood (Note: In particular be sure you are familiar with the “cooling-off” provisions).
Check you have received a copy of the Contract Information Statement and any required foundations data before signing the contract.
Check that the contract and any variations are signed by yourself and the contractor (and copies kept on file). It is important to know your rights and responsibilities prior to entering the building process. Ensuring that you keep lines of communication open with your contractor will also assist in addressing any issues that may arise.
What to do if things go wrong
See - Problems Arising
