Defective Work
BSA is unable to assist owner builders in relation to the rectification of defective building work. As the head contractor you assume the responsibility for ensuring that the work carried out is to standard and complies with all plans and specifications.

BSA's Home Warranty Scheme is also not available to owner builders.

As an owner builder you do not have access to BSA's dispute resolution process and should seek other resolution methods e.g. application made through the Queensland Civil and Administrative Tribunal. You may wish to consider seeking independent legal advice. 

Payment and Contractual Problems
BSA does not provide assistance in relation to owner builder's payment issues.  As the head contractor for your project, the subcontractors and suppliers working for you are able to use the Building and Construction Industry Payments Act 2004. If there is a dispute regarding payment, they may lodge an adjudication application to obtain payment.  In such an instance you may wish to consider seeking independent legal advice.  Click here to visit the BCIPA website for more information.

Certifier Complaints
BSA is able to investigate complaints against a certifier. For further information and to find out how to lodge a complaint click here.