Contact Us

Contact us

BSA Contact Centre 1300 272 272 available 7am to 5pm Monday - Friday
(Complete phone survey here)

(International callers: +61 7 3225 2800)

(Hearing or Speech Impaired callers may wish to utilise the National Relay Service www.relayservice.com.au)

All correspondence, regardless of your location in Queensland, should be posted to: GPO BOX 5099, Brisbane Qld 4001

Feedback to BSA

Make a General Enquiry	Update Email/Mobile Phone	Report a Compliance Matter to BSA
Service Complaints	Compliments	Suggestions
Lodge a Defective Work Complaint

Please note: In most cases, email enquiries will be answered within 10 working days from receipt. To assist with responding to your enquiry sooner or should further clarification be required, please include your contact telephone number along with a brief outline of your enquiry. The 10 day period does not apply to Compliance Complaints.

Head Office
Brisbane - Counter Service available 8am to 5pm weekdays
299 Montague Road
West End QLD 4101
Telephone 1300 272 272
Facsimile (07) 3225 2999
Post to: GPO BOX 5099, Brisbane, Qld 4001

Area Offices
Cairns - Counter Service available 8.00am to 5.00pm weekdays
181 Aumuller Street
Westcourt QLD 4870
Telephone 1300 272 272
Facsimile (07) 4048 1124
Post to: GPO BOX 5099, Brisbane, Qld 4001

For Cyclone Yasi enquiries, please contact 1300 433 236

Gold Coast - Counter Service available 8.00am to 5.00pm weekdays
Robina Super Centre
Suite 26, 86 Robina Town Centre Drive
Robina QLD 4226
Telephone 1300 272 272
Facsimile (07) 5575 7666
Post to: GPO BOX 5099, Brisbane, Qld 4001

Mackay - Counter Service available 8.00am to 5.00pm weekdays
Tenancy 2 - 42 East Gordon Street
Mackay QLD 4740
Telephone 1300 272 272
Facsimile (07) 4953 4151
Post to: GPO BOX 5099, Brisbane, Qld 4001

Maryborough - Counter Service available 8.00am to 5.00pm weekdays
Suite 1, 208 Lennox Street
Maryborough QLD 4650
Telephone 1300 272 272
Facsimile (07) 4122 3814
Post to: GPO BOX 5099, Brisbane, Qld 4001

Rockhampton - Counter Service available 8.00am to 5.00pm weekdays
194 Alma Street
Rockhampton QLD 4700
Telephone 1300 272 272
Facsimile (07) 4927 1551
Post to: GPO BOX 5099, Brisbane, Qld 4001

Sunshine Coast - Counter Service available 8.00am to 5.00pm weekdays
6 Pikki Street
Maroochydore QLD 4558
Telephone 1300 272 272
Facsimile (07) 5459 9655
Post to: GPO BOX 5099, Brisbane, Qld 4001

Toowoomba - Counter Service available 8.00am to 5.00pm weekdays
Clestrain Mall, 131A Herries Street
Toowoomba QLD 4350
Telephone 1300 272 272
Facsimile (07) 4638 1917
Post to: GPO BOX 5099, Brisbane, Qld 4001

Townsville - Counter Service available 8.00am to 5.00pm weekdays
287 Ross River Road
Aitkenvale QLD 4814
Telephone 1300 272 272
Facsimile (07) 4725 3401
Post to: GPO BOX 5099, Brisbane, Qld 4001