Our goal is to strengthen our position as a people-oriented employer where staff are valued, developed, informed, involved, recognised and rewarded.
“BSA operates in an environment where our people are our greatest asset, so we are serious about providing a positive, motivating and challenging work environment, and creating the talent for the future.” (Ian Jennings – General Manager)
Who we are
The Building Services Authority regulates the building industry in Queensland. The BSA provides four main services for Queensland consumers and contractors. These are:
Licensing services
Dispute prevention and resolution services
Home warranty insurance, and
Information and education
What we do
Improve standards, equity and confidence in the building industry with the vision of “Helping Queenslanders Build Better”.
Why we do it
The BSA believes improved client and contractor satisfaction will have a positive impact on the $16 billion building and construction industry in Queensland.
Priorities
The BSA aims to deliver improved standards, equity and confidence in the Queensland building industry. BSA's priorities include:
quality building work, adequate protection for consumers and effective dispute resolution
readily available advice and education for both consumers and contractors
a regulatory system underpinned by an active compliance program to ensure the integrity of the system and competence of all contractors
undertaking research and working towards improvements for the long-term effectiveness of the industry
working with the industry to make it stronger and more efficient, and
involving industry in monitoring, addressing and improving its own performance
Values and behaviours
The BSA manages a regulatory system that meets the social, environmental and economic needs of all Queenslanders.
Our values:
I innovative & continually improving
C consultative/collaborative
A accountable for our actions
R respected & trusted
E energy & fun
Code of Conduct Policy - click here
