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Complaints

This section provides information in relation to complaints:

  • Payment Complaints - options available
  • Customer Complaints - what you should do if you receive a complaint from a homeowner
  • Complaint Against a Certifer  - the process for lodging a complaint against a certifier
  • Sub-standard Plans - What BSA can do
  • Direction to Rectify - What does this mean?
  • Tier 1 Defective Work - What it is and the results of carrying it out
  • Unlicensed Contractors - making a complaint to BSA
  • Offences BSA Investigate - Breaches of BSA's governing legislation
  • Privacy Complaints - Breaches of your privacy