Defective work and other complaints
Owner's of commercial buildings are able to access BSA's complaints processes. BSA is only able to assist after completion of the contract (see
Problems Arising
for more information).
Information about the processes involved can be found at the Consumer Complaints section which covers complaints for:
Defective work
Sub-standard plans
Certification
Pre-purchase and termite inspections
Unlicensed contractors
Payment
(Note - if you are a contractor working on a commercial property you should refer to BSA's Complaints Processes for Licensees - click here)
Disputes arising
In the event of a dispute occurring and the work contract is for commercial work the terms governing dispute resolution should be consulted. The Queensland Building Services Authority Act 1991 states that commercial disputes under $50,000 may be resolved through the Queensland Civil and Administrative Tribunal (QCAT), and if both parties agree disputes over $50,000 may also be dealt with by the QCAT. In certain circumstances the QCAT may expediate the hearing of minor commercial building disputes.
BSA's Contractual Obligations, Demerit Points and Bans contains information on process and contact details for the QCAT.
Non-Completion Claims
Non-completion claims are dealt with in the Queensland Civil and Administrative Tribunal or in a Court of competent jurisdiction (Magistrates, District, Supreme). BSA can investigate any alleged defective work involved and direct the builder to rectify after court action has been completed.
Offences BSA will Investigate
BSA is able to undertake investigations into licensee's who have breached the requirements of BSA's governing legislation (unlicensed contracting, failure to have the correct form of contract, site signage, advertising etc) click here for more information.
